Frustrated - Much needed credit remains on account

I've been a client of Telkom until 2013. They are still a beneficiary on my banking profile. I've paid my levy amount for our property into this old Telkom account for the property. I immediately contacted my bank for reversal but they said that Telkom's policy blocks reversal. I tried calling the help line in vain. I've tried contacting Telkom through any possible email address I could get in vain. I've tried contacting them through the online portal in vain. I've went to Cresta branch and spoke to Nina Serari. She asked me to email her: ID, 1 month absa statement, telkom credit statement, proof of payment into my old (previously used) Telkom account. I did this. After about two weeks of no feedback I emailed her again. She rep**** that she could do nothing - I need to call the helpline?? It is now 25 November. How is this for going in circles. Please, Please get them to contact me.<br>