Frustrated & Livid Customer.

Hello Peter

I have 2 devices on contract with Telkom. In January 2018 I contacted them to cancel the insurance I have for the devices with Finrite, the consultant advised me that an email needed to be sent in order to cancel the insurance which I have done on several occasions with no luck. I have called, sent emails every single week with no satisfaction and they are now telling me that this money is not refundable after I have done my bit timeously. The consultant whose name is Lethlogonolo had the nerve to tell me to keep quiet and its his turn to talk when I did not fully raise my frustration and concern in this matter. In March they billed me for a rejection fee when money was available in my account. I had to send them my bank statements as proof which I did, but still nothing. I call twice every week and new case numbers are being given but still no luck. Two weeks ago I found out that I have a default listed against my name when I have never skipped a payment with them, upon enquiring about this they asked me if I requested a migration on my account which I did not, so now it's just investigations piling up but none being resolved.

I trust you will help me in this regard.

Thanks, Michelle