Frustrated. K Govender

This is the second time that I am experiencing this issue. My debits are on the 5th of every month. I was going overseas and I decided to make manual payment on the 30/05/2019. On the 05/06/2019 telkom debits my account and sends me messages everyday that my account is in areas. On the 19/06/2019 telkom debits my account again which was successful and sends me messages that my account is in areas. On the the 30/06/2019 telkom suspended my line and mentioned that I'm in areas, I called them and they said that collection department is closed on Sunday's they cannot assist me. I called on Monday they said I need to wait for 24 hours, I called on Tuesday, they said they cannot get through to collection department, they could not assist me. For the month of June Telkom collected 2 installment and still suspended my line for 3 days now. This was the exact same issue last year November my line was suspended for a month. Telkom is the worst network and I will never recommend it to anyone. For so many days to stay without network yet my installment was paid in full. The system is absolutely nonsense that it takes 10 days to clear, they need to upgrade their systems.