Frustrated internet migration gone sour

I cancelled my ADSL line with Telkom in this year, and migrated to Fiber. I went into todaybto query why I wasn't billed although my fiber was installed and my line was up and running last month and this month, to discover there is nothing on their records. Jonathan Benine assisted me with the process and advised he submitted it to backoffice but can't see anything for me. He advised I call billing but how do I call a department when there is nothing...I'm frustrated cause I need my line up and running. How does migrating from on line to another become this complicated and no one can give me answer's... how do you lose clients data. This makes me question whether Telkom is sticking to the POPI act or is my information just laying around for someone else to access?