Frustrated - Hitting a brick wall

<p>So, I have been a client of Telkom for a good number of years. First as prepaid customer and then switching over to monthly billing. After having my monthly bill rise up, I wanted to switch back to prepaid - apparently this is not allowable anymore - but I was told last year that I have to pay my bill fully to have this activated again. I have done so and then enquired but this is no allowed anymore - as I was told. Now, my problem is this - I have been calling the toll free number and it NEVER works to enquire what I need to do because I refuse the monthly billing as it is useless now. Nobody can help me not even the people who you chat to online????? I have not used the line for approximately 2 months now - and I am being called to ask whether I still want the service but PREPAID. Will you please assist in expediting this matter, I am prepaid to full settle the outstanding balance of approximately R650.00 ONLY if I can be changed back to prepaid.</p>