Frustrated from poor service delivery

Telkom have staff that are poorly trained & confused, they are not certain if I have a fiber line or a copper line, so on my initial fault report, I was transferred between 10 operators over a 2 hour period before I could report the fault, a week later my fault was repaired, 3 days later my phone doesn't work & I'm back at chasing them up for over a week to get some support including their escalation process to no joy, totally frustrating with no phone & Internet