Frustrated, For the amount debited by Telkom

Dear, Hello Peter, I'm writing to you with a frustration concern as in June I missed my debit order with Telkom of which it was supposed to go on the 25th of June 2025 and I did not have funds on my account, they sent me an SMS on the 27letting me know that I missed the payment but I can pay via their portal they attached the link on that SMS.

On the 29th of June 2025 I paid R328 via their portal and the following day 30 June 2025 they also debited R328 of I have now paid R656 in total and then on the 1st of July 2025 they e-mail me my statement stating that I owe them R863.55, the following day I called them explaining that this is what happened and now I'm confused on why is the system not picking up when you have made payment the guy that was assisting me told me that because the statement come on the 1st of July the system has not picked that up as yet but he sees my payment together with their debit order now I only owe them R207,95 of which is their admin fee if they didn't find money on your account. I was ok with that, than on the 15 of July 2025 boom they debited R794,32 of which I don't know what was it for I tried to call them the next day it did not allow me or rather give me the option of speaking to the Agent, then I decided to go to the nearest branch the lady who assisted me told me not to reverse the money because it will make negative impact on my account rather wait for the next pay date of which is 25 of July and see if they will credit my account.

I can't wait that long I need someone who will explain exactly what is going on and I need my money back and I need to Cancel my contract with them as it is due for renewal. I have already paid R1450.32 and the automatic reply when you I press on query regarding my account it says I owe the R207, 95 is this all money I have to pay if I missed 1 payment with Telkom and I did pay that amount on the same month.