Frustrated for 9 months as my dispute is not being resolved!

I have had an ongoing account billing issue for 9 months now. I have followed up numerous times, daily, weekly, and monthly follow ups, speaking to many agents, including managers. Not one of them have tried to resolve my issue. I have logged 2 disputes now, the first dispute was not handled properly and I received very little responses from the back office consultants. The second dispute, NOT ONE PERSON AT TELKOM has responded or tried to resolve my issue. Unfortunately for me, I am still billed every month and getting letters of demand. If we could work together to solve this issue, this would not be happening. This is also going to negatively impact the account holders credit record.

I will not go into the explanation of my issue as I have explained this repeatedly to several agents. Telkom has absolutely no courtesy to assist their customers. On numerous occasions Telkom has confirmed that they will resolve the billing, yet we get moved from pillar to post with no solution.

I would like to escalate my issue to the relevant departments, with someone who is willing to assist and treat this as an urgent matter.