Frustrated & Disappointed Telkom Client!

I put in a request to have my ADSL line to be upgraded to a 10mb. The request was put in on the 18th April 2018 It's been almost a full calendar month and my line has still not been upgraded. Every time I call in i'm told that I need to wait and after that waiting period ends I call in again and am told the same thing. I have asked for the case to be escalated... (which it was on the 10th May 2018) since then... nothing has happened! I called in again today... the agent told me that IT needs to activate my line but cant do so because they have a backlog. The agent then told me "I JUST need to wait!"

I find it really unfair and frustrating that a I just need to wait around until they decide to complete this request... No consideration for the Customer Experience from a company that prides itself in being the best and delivering a quality service and experience to its customers