Frustrated customer...Telkom is not able to do the right thing..So Sad

In December 2017, I stood in a long line at the Vaal Mall Telkom branch and eventually had an attendant email a cancellation of my telephone line rental to Telkom. Tel number ( ********** ). Closer Option 2. I am still being billed since then each month and need to have this cancellation finalised a.s.a.p. I also sent an e-mail to Telkom to cancel the line on the 11 March 2018 when I realized I was still being billed. Telkom, I refuse to pay any further money to you for your inability to run your business properly. I was even allocated a query number AI ********** and still not result. Today is 7 October 2018 and I am still receiving bills from Telkom for a line I no longer have. The bill keeps on getting higher and higher every month.