JC
Jasmine C
1 reviews | Active since Jun 2022
02 Jan 2026, 22:28
Frustrated customer
My debitorder did'nt go off on the 25th,I assumed it was because of the public holiday.I waited for it to go off up until I saw they deducted on the 31st.Is it my problem that they deducted late,when there was funds in my account the whole time.Now once again my line is suspened.I want them to send me proof of when they tried to debit my account and there was no money. I'm honestly frustrated with Telkom,this time it was not a problem I caused.
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Replies (2)JC
Jasmine C's updateReviewer Update
03 Jan 2026, 11:57I called Telkom this morning just after 8am.I spoke to Prudence Maphumulo(Call Centre Agent),I explained my situation regarding my account and debitorder date.She informed me that my deb
JC
Jasmine C's update03 Jan 2026, 11:57
Reviewer Update
I called Telkom this morning just after 8am.I spoke to Prudence Maphumulo(Call Centre Agent),I explained my situation regarding my account and debitorder date.She informed me that my deb
JC
Jasmine C's updateReviewer Update
03 Jan 2026, 12:20Regarding my post of earlier,complaining about Telkom.I called just after 8am,spoke to Prudence Maphumulo(call centre agent)My query was escalated.I wanted to speak to her supervisor(Larisse van Wyk) but as always they never available.She requested that I send her proof of payment which I did,she sended me a case number.I told her that I'm not gonna wait 7 days for anything.I called again just befor 12,spoke to Kgaohelo Ralehodi(call centre agent).I explained to her my situation and she informed me Caroline Nkuna(supervisor) will call me back.They close at 1pm and I was still not called.Telkom's service is the worst and honestly I won't recommend them to anyone.
I want my line reinstated before 1pm today,Saturday 3rd of January 2026.
I want my line reinstated before 1pm today,Saturday 3rd of January 2026.
JC
Jasmine C's update03 Jan 2026, 12:20
Reviewer Update
Regarding my post of earlier,complaining about Telkom.I called just after 8am,spoke to Prudence Maphumulo(call centre agent)My query was escalated.I wanted to speak to her supervisor(Larisse van Wyk) but as always they never available.She requested that I send her proof of payment which I did,she sended me a case number.I told her that I'm not gonna wait 7 days for anything.I called again just befor 12,spoke to Kgaohelo Ralehodi(call centre agent).I explained to her my situation and she informed me Caroline Nkuna(supervisor) will call me back.They close at 1pm and I was still not called.Telkom's service is the worst and honestly I won't recommend them to anyone.
I want my line reinstated before 1pm today,Saturday 3rd of January 2026.
I want my line reinstated before 1pm today,Saturday 3rd of January 2026.