FRUSTRATED CUSTOMER BY TELKOM

Hi I am the new customer at Telkom i took the contract over the phone where by I took 10 gig at night and 10 gig during the day at the cost of 199.00 per month. I waited for a long time to be delivered i even thought that they change their mind. It was delivered some where month end of June, I waited to be connected until I received a phone cal on the 5fth of July saying they delivered the wrong package the 3 gig instead of what I ordered. i was ask to take it to their Branch in the gate way where by I was assisted by a Lady by the name of Adele who provided a good service to me and I was impressed.

I call to find out how did they work out the pro- rata as it was already few days and I was told by the call center rep whom I don't remember her name that I was having two contracts, i explained to her what happened and that I don't have two contracts. I made several phone calls after that to check if my account was sorted out and still it was not. I went back to Adele at the Gateway who told me that she sent the email to telkom to remove the first contract which was loaded incorrectly . I still made phone calls to check if the problems was rectified still not yet until I received a stamen t telling me that I need to pay for two contacts as they never sorted out my broblem.

I made another phone cal today the 13/08/2018 at about 10h00 and I spoke with Palesa Modise who also was not helpful at all I must say telkom staff they are well trained to upset customers she kept me on the phone for 40 minutes for nothing because what she did she ended asking me to go back to Telkom at the Gateway to ask for the invoice/delivery note for the correct gadget which I received on the 5th of July. what frustrated me most is that why they want the invoice for something that is linked on their system already? as that i s the 100% proof that i got it, i will understand if she want the delivery note to link it on the system, that's why i am saying their staff are well trained to provoke customers.

all I need is my account to be rectified and my bill to be adjusted, is that too much to ask?

I the problem is not sorted out until the time of the debit order, my promise to Telkom is that i will reverse the debit order and that is final I have wasted a lot of time calling them still not getting help I wish they never call to sell their product to me.

thanks

Regards Frustrated customer AM Kubheka