Frustrated customer

I recently took a contract phone with telkom and also ported my number to the network provider. <br> For the past 3 week i have been experiencing problems with regards to checking my data balances. <br> I contacted the call centre on numerous occasions and I had to constantly call in to follow up, yesterday I was told that the case logged was now closed according to the call centre agent I was unreachable and for the past 3 weeks I have been taking the initiative contacting the network provider almost everyday. I have not been given a turn around time as to when my case will be resolved, Am regret switching to telkom.