Frustrated Customer

Last year I ported my number and took a contract with Telkom, everything was fine until recently when I received monthly statement showing that my account will be debited with R701,I was very shocked cuz my agreed amount is about R271 & odd cents. I went in the branch enquire and I was then told it's because I have a spending limit of R500 which I didn't sign up for.

When I took the contract I specifically requested and told the consultant I don't want any limit as I will top up data for myself should I need to, she said everything will be as I requested, had a contract for a year now and this is the first time I have to pay money I didn't budget for,I was never notified that I have spending limit which I will later have to pay for

This is an incoviniece for me as a customer and I want answer's

The copy of the contract I was given doesn't say anywhere that I have a limit.

What upsets me is I have been paying my normal amount that I signed up for,surprisingly after a year I now have a spending limit.

Your urgent response will be highly appreciated