Frustrated customer

I read soo many compliants from the public in the newspapers who vent their anger at the terrible service of telkom. A business person went without telkom services for 5 days after reporting a fault on his line. He was furious for loosing business as a result of telkoms inefficiency in service delivery. Do we have any chance at all in receiving service from a company who has gone bad to worse. The 22 February 2018 will be exactly 3 months since i logged a fault with telkom. The response i received via this website and via their customer services is always the same sad story " awaiting cables department to rectify" no further explanation as to when and why the cables department is taking soo long to repair the telephone lines. There's absolutely no accountability from telkom and they don't care a damn how they go about conducting their daily business. Please i appeal to telkom not to respond to this email if u plan on saying "the problem is with the cables department"as we have heard this bull**** story of yours a thousand times already. Please restore our lines thats as simple a request i make. My number is ********** 931. Telkom you have a chance restore your dignity and credibility once again.