Frustrated customer

In August 2017 i took out a new contract with Telkom mobile. Initially their service was fantastic... that was until their billing department got involved. The contract amount is R269 per month. The first deduction was taken off of R1500.00. This made no sense and Telkom mobile was contacted. They confirmed that this was incorrect and the amount was refunded. The second month has come along and an amount of R845.00 was deducted from my account. Again this made no sense, therefore the call centre was contacted yet again. They advised me that the limit had not been set even though their instore consultant confirmed that it had been, never the less, the amount was paid and i was satisfied. A few weeks later i start receiving SMS;s to state that my account is in arrears and needs to be paid within 48 hours. A total of 9 requests have been made to the telkom consultants via email and telephone to obtain my statement to view exactly what it is that they are talking about. Today is 22/11/2017 and i am yet to receive the october statement which i have requested. The SMS's continue to state that my account is overdue. A call was made to Telkom 21/11 and 22/11 , who has informed me that the amount of R845 was for my landline and not my cell phone contracts. Imagine my surprise as I DONT HAVE A LANDLINE!!!. This was told to the consultant numerous times of which the response was that this was my landline amount and i still need to pay for the cell phone contracts. My blood was boiling at this point, therefore i decided to put the phone down and call back in a better state of mind. Anyway,, a second call was made thereafter only now to be told that the R845.00 was for my one cell phone contract and the other had not been paid. Again i revert back to the fact that NO statement has been received after numerous requests.

I am literally at my wits end with the Telkom call center, They have no idea what is going on in their billing department. They are unhelpful to say the least. I am starting to regret going to telkom to take out a contractor as i can imagine these hassles will continue for the 48 month period.

In our office place 4 staff members have taken out Telkom accounts and are all experiencing the exact same issues. How is this even possible?

Can someone senior at telkom assist me to sort out this matter. The debit order needs to be removed from my account immediately!!! I will opt to pay Telkom the amount owed every month as clearly they are unable to bill correctly.

I will urgently await your feedback.