Frustrated customer

<p>I'm unable to cancel my telkom line. I called Telkom to cancel my line in June 2016 and was told that I needed to email the cancellation, which I did with no results. In August 2016 I attended the Telkom branch, completed a cancellation form and was told that the line would be disconnected at the end of September 2016. I explained that I had relocated and no longer needed the line and simply wanted to retain my email address. I have now received a statement for the month of October to November 2016 clearly evidencing that the line has still not been cancelled and that I am being billed for yet another month. I do not even live at the residence where the line is connected and this is terribly unjust. Telkom's service is absolutely **********.</p>