frustrated customer

<p>I recently renewed my wifi contract with telkom. I already had the device so this time round it was just for a sim card..5gigs for R199 a month. For two consecutive months i was charged R490 andR419 respectively. When i called ur customer care to find out why i was overcharged i was told of this spend limit that I had never heard of, read of, let alone being told about it before. When i raised complaints about never being informed i was told i would have receieved an sms about it...never have.</p> <p>When i went instore Ur own instore agent said if you got this sms you had to respond to it with either a yes to accept and a no to obviously not accept the deal. She said if you didn't respond it was taken as an automatic yes...how is that Legal?</p> <p>Again your own instore agent couldn't understand why i was being over charged and opened a case on my behalf (case no. ********** 4). I was told to expect a call in about 3days. I instead got an arrogant email weeks later, telling me i had opted to get the spend limit when I was given a choice. In my frustrated respoce, amongst many other questions that I asked was where and when had I opted for it. I am still waiting for the reply.</p> <p>I never received an sms call or email informing me about this. The lady that helped renew my contract said it would be capped at R199 and not a cent more. I can remember because i asked her on more than one occasion and because i knew i was working on a budget. When I visited ur store after i had the case opened, I was told my case was closed. The not so funny thing is, No one called me, no one informed about the case not even an email back. Your store agent said she would have to re-open the case. am still waiting for someone anyone to come back to me.</p> <p>I have also been informed by ur agents that sms's are sent if you are about to reach your limit. I told them my telkom number is for my Wi-Fi i and if i could have the number that they sms'd to changed to my active number. The responce I must say was unbelievable. I was told i could not change it. I don't understand why this is the case because when i am asked to rate my visits to telkom, my 073 number is never an issue. So please explain to me how again is that fair to me. How is that good customer service. </p> <p>Telkom I have never asked for this. I don't like it. I have asked on numerous occasions to have it removed, my record calls to ur center should be proof enough. I was never informed about it. I never gave consent for this. So please remove this unwanted option from my contract completely. I also want my money reimbursed. If my frustrations are again not heard by someone at telkom I will have to have my lawyers handle it.</p> <p>Just on onother note I found that you have been charging me caller ID on a Wi-Fi contract. Again i never knew this up until a month ago. Never informed about it as well. I was told it's removed as from the following month. </p>