FRUSTRATED CLIENT

did an online application with telkom on the 17 April and i was approved i then got an sms stating that when it would be delivered my account was not debited and when i spoke to the online agent he said that my delivery was unsuccessful no sms nor call was received by me i called the courier company on numerous occasions but through my reference number they couldn't track anything , i called telkom customer care numerous occasions and they are offline , and i requested to speak to the manager and the agent told me that the manager was in a meeting , so i have to waste my office and work time to speak to idiots that work at telkom that don't know what they are doing ( don't know email addresses , contact number of management )