FRUSTRATED CLIENT

Good day I went to the Telkom Cresta Branch yesterday to query my account new contract *** and advise that it is not what I sign up with. I was than refer by them to the call back service and I was call back and was refer to the sales department where I was again refer to the third party company Ignition to call them after several attempts no luck to get thru to them - I am very frustrated an I think I must just cancel my whole profile with Telkom - Who can their have an third party client and they don't have excess to what the clients sign up