Frustrated by Telkom

Extremely poor service! I had a very bad experience with Telkom. I had ADSL that didn’t work for more than three weeks now. I walked into their Menlyn store. Was advised that I can do a forced migration. I did that and was told to wait for 72 hours before it works. I waited and on Thursday after the 72 hours I called Telkom call centre. They promised to contact back office to activate the SIM card. I was informed that an sms will be sent to me once back office receives an email logging my request. I didn’t receive any email from Telkom back office. I then went back to Menlyn Telkom store where I got the router.

Menlyn Store told me that I didn’t count the 72 hours correctly as it is not normal 72 hours. I was also told that forced migration, which I did at their store is a challenge as it might not happen. I paid full amount for the January ADSL that worked for only a week. I don’t have service from them and Telkom doesn’t even know when will this issue be resolved. I’ve left the router where I got it, Telkom Menlyn. I am now waiting for their call once the sim is activated.