FRUSTRATED BY TELKOM

Telkom stopped deducting on the agreed upon date, I only noticed after some time that they havent been deducting. My account got suspended, so I did a manual payment via internet transfer on 2 March 2018. I called them and they notified me that it will take 48 hours for my account to be suspended, okay fine, I waited for that period, still nothing. Ive been calling everyday since Monday 5 MArch 2018 till today 08 March 2018, all of the consultants keep telling me to wait 24 hours. I am sick and tired of hearing them tell me that they are escalating the matter to their managers, I swear it feels like just a sentence they say to get me off their back, no one seems to know anything, the 3 consultants I can remember are Dipuo, Xolile and then Hlubi Dadezweni. Ive never been so frustrated by a service provider like I am with Telkom. I wont even start on the amount of time you need to hold in order to get assisted at their call centre.