frustrated by POOR repair services

my residential land line has been inactive since mid July, which is a month and a half now. I reported the problem 2 days after I realized that my home phone was not working and now almost TWO MONTHS later it still has not been repaired. we have been to the Telkom offices several times only to be told that the fault has been reported and they are working on it...this is truly pathetic service. can someone from Telkom PLEASE contact me or better still just REPAIR the line ASAP. this sort of service it totally unacceptable, can someone please assist.