Frustrated at response time

<p>It is absolutely shocking how long it takes for Telkom to attend to faulty telephone lines. I reported a faulty line / handset on Thursday, 13 April at around 08:00. To date no technician has been out to investigate. All I get when I call to enquire is: the line was tested remotely and no fault was found; matter was escalated; a technician has been assigned; the call centre agents will call technician to find out when it will be attended to; tehcnician not answering phone and me holding on for approximately 4 minutes just to be told same story from different individuals.</p> <p>- Request to be transferred to a supervisor / manager are falling on deaf ears.</p> <p>- Please tell me: "If a matter has been escalated, should it not be attended to as soon as possible?</p> <p>Honestly, this is so frustrating and pathetic service.</p>