Frustrated at pathetic service from telkom

Hi hope you are well I'm hoping you can PLEASE help me as I am now extremely frustrated.. I am a loyal Telkom customer and have 3 accounts with Telkom.. But the service, or should I say lack thereof, whichI am experiencing is beyond pathetic now.

I have relocated from vereeniging to potchefstroom and asked fir my line to be moved. My first appointment was scheduled for 12 April which wasn't kept without any notice from Telkom, when I called in I was told it wasn't on the system and was rescheduled for 16 April. No service and no notification on the 16 and after I called in it was rescheduled for 17 April, but the same story again.

After being told on the 17 that my line would DEFINITELY be installed on the 23 April.. Which by the way was only after I called in myself to find out due to no contact from telkom.. Today is the 23 April and now there are different stories again.

I called in and after holding on for 23 minutes, I am attended to by a lady who knows nothing about her work. After speaking to me for another 45 minutes all she can tell me is that there is no appointment scheduled for today.. And I can only be helped on Friday 26 April!!!!

How mmuch worse can the Telkom service get, it's already so pathetic! I cannot accept this as firstly its costing me alot of money to call in every time as I don't have a landline, and also my time gets wasted staying at home and waiting for service which never arrives.

I've heard that Telkom should be called Hellkom and that people should look for another service provider, and unfortunately I'm starting to agree

Please if you could escalate my problem and help me I would really appreciate it.. I've even been told today that my line was on someone else's name.. The height of incompetency

My details Shaista khan ID ********** 222089 Cell no: ********** 913 Landline: ********** 220 Telkom acc no: ********** 91337

Please could you get back to me asap about this matter, or forward me ano for head office, as it's extremely frustrating and really very unfair and ***********

Thank you Shaista Khan