LA
Luqmaan A
1 reviews | Active since Oct 2017
22 Dec 2017, 12:00
FRUSTRATED, ANGRY & ANNOYED!!
My phone line is not working for a number of weeks, this includes the internet line being poor. When i want to log a fault on Telkom's website it says i cannot log a fault because i have already logged one. Nothing has happened and no one has contacted us. this is a recurring issue if you look at the records we hardly get service from Telkom and there is always a problem with them!! Please can someone urgently assist us!! Again we have to use our own cellphones to make calls and use our mobile data while at home when we are paying for service that we don't recieve. i am on the brink of suing Telkom that's how frustrated i am with their service!!
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Luqmaan A's updateReviewer Update
05 Jan 2018, 12:36Good day
Thank you for the reply.
Please advise what is an ETR? I have also previously requested that we be credited for the months we have not had service, but i have not received a response or a statement to show same. Please can you assist in this regard?
Please also advise when can i expect someone to come out? From November we have not used the telephone line, and the internet is extremely poor and cuts off.
Look forward to hearing from you.
Regards,
Luqmaan Alli
LA
Luqmaan A's update05 Jan 2018, 12:36
Reviewer Update
Good day
Thank you for the reply.
Please advise what is an ETR? I have also previously requested that we be credited for the months we have not had service, but i have not received a response or a statement to show same. Please can you assist in this regard?
Please also advise when can i expect someone to come out? From November we have not used the telephone line, and the internet is extremely poor and cuts off.
Look forward to hearing from you.
Regards,
Luqmaan Alli