Frustrated and very angry

So o made payment to Telkom on the 4th of September after there was no debit from them, I actually called to ask and was told to make payment, I then transferred the money using the reference number that was quoted to me. Days later my account was suspended. I then called Telkom and they said I must send my POP which I did, still there was no resolution.

To date, I have sent my POP to 5 people of not more with frustration because I need this cleared off. From the fourth to date they are unable to allocate my payment.

To make it worse , Telkom tried to debit from my account today, this morning, there was not enough money for them to take through and now I have to deal with the charges, when I have made payment over 2 weeks ago.

I now have to deal with their incompetence and pay charges am not liable for.