Frustrated and verry unhappy

I went to the telkom direct store in N1 city on the 3/3/18 to cancel my contracts as it expired and move it to prepaid. The numbers are ********** 301 and ********** 944. The contracts were cancelled but the numbers were not moved to prepaid and it is disconnected. I also opened a brand new contract on the same day where I wanted a Huawei P10 lite but the consultant Andrew Adams then said that the huawei P smart is a much better device as it has a dual camara and it has the same features like the P9 which they no longer stock. I then went for the Huawei P smart. The store was closed at the time as it was late. When I got home I saw that the device already had the screengaurd on and it had a few scratches on. I then took the device back the next day and told the consultant that I am not happy with the device because of the above reasons and it was nothing like the P9. I got false information.I was then told that they will logg a case and cancel the contract where i will not pay any cancelation fees as it was not anything i did wrong. I was then told that once the case is resolved I can the come to the store to open a new contract. The Hauwei P 10 lite which I originally came for, with the same benifits and price (chinese deal which ended the 5/3/18)and keep my same number of ********** 545. The problem Im sitting with now is that Im still waiting for it to be resolved as nothing has happened yet and I dont have any number/ simcards to use at the momemt. I feel frustrated cause why do i have to suffer? This is ridiculous!