Frustrated and Fed-up

i have requested feedback and emailed [Email Removed] twice with no feedback or call back received. Its been 3months and im still unhappy with the resolution i received.<br> <br> I was told by Marty ***) that my account would be credited and the ****le and 2 x unused simcards would be collected which was followed up and confirmed by Celiwe telephonically on 13/08/2015, the simcards and ****le was collected on the 18/08/2015, i have note received my correct statement reflecting the amount credited instead my line was disconnected so i had to pay the amount that was reflected on the incorrect statement so that my line can be active.<br> <br> how many times do i need to complain to receive feedback and a resolution? i have had numerous problems with the service from telkom since day one. Refund me the excess amount i paid and send the correct statement,.<br> <br> <br> <br>