Frustrated and dissatisfied Telkom customer

I app**** for the May deal which included a router and 40G data plan. I didn't have credit so they asked me to pay R700 which I did without fail. I did so via eft which failed so I went to the bank to pay. Later I find out both payment went through. Meaning they now have R1400. A mboth goes by with no communication. I query my application on the second month only to be told my application was declined. So I request a refund, hand over my banking details. Here I am 5 months later without my money. Getting emails every week saying my request has been received by support team. I call the centre they say they can't help me. I go in store and they can't find my paper work. Praise the Lord I make copies of everything. I'm beyond frustrated. Telkom has disappointed me so much.