Frustrated and Disappointed

I'm extremely frustrated and disappointed in the service I have recieved from your company. Its known that there has been an outage of your services (landline and internet) for more than a week, almost 2. I have logged numerous faults, when followed up on it it shows in progress and a technician is yet to contact me. What's more frustrating is that I work from home and I'm unable to operate because of this. When I try to contact your consultants (5 of them) none of them are helpful or is able to tell me what's happening. Some mentioned that its cable theft, others is saying that there is trouble at the exchanges and I've also been told to wait because a technician will contact me. Today I went into your branch to look for a solution so that I can get my business to operate and its annoying because they weren't ready to meet me in the middle. Its frustrating because it's because of your lack of service that I'm in this position but you are not willing to accommodate or help look for a temporary solution, all they wanted to do was get me to sign a contract of 2 years. I've tried many platforms to get some sort of assistance and none of your employees care enough to not only communicate well but blatantly seem not interested in helping us understand of what the real issue is and if there is a solution in sight. I have been with you guys for years and I'm disappointed with the way this issue is being handled (no communication what so ever) and I will not recommend your company to anyone. It's fair to say that you will lose may clients because of your employees poor communication s****s!!!!