FRUSTRATED AND DISAPPOINTED

I had a 2 year contract for a cellphone that ended on the 22nd of November 2018. On the 23rd of November i app**** for a Black Friday cellphone deal online and Telkom Sales called me back . I was told that because it was a promotion, i could not upgrade but apply for a new contract. I explained to the lady that i was going to need to replace the new number with the old one and she told me i could do it when i get my new phone. Cut long story short, i'm now being played with like a yoyo by Telkom ever since the 4th of December trying to replace my new number with the old. Been In-store, referred to call centre, given another number, go back to in-store, told to call the call centre, given another number to call, call that one and tells me to call a number that i called previously. Told to go back to In-store different branch, I'm referred back to call centre. I'm tired, i don't know where to go or who to call anymore to have my problem fixed. I'm like a YoYo now being played by arrogant Telkom Employees.