Frustrated and de*****ed by Telkom

I am so disappointed by Telkom. I had a contract with them for a laptop and a cellphone which I paid off on Feb 2026 and was only left with insurance. I reported them ****** from me, I gave them case numbers and told them that I could only pay access for a cellphone and can’t for the laptop. I called to remove insurance however they kept billing me for the insurance and they added the new replacement device onto the 2 insurances for the lost devices so I was expected to pay for 3 insurances. I wasn’t even aware that I still had these onto my name. I have been sending numerous emails to their insurance. The insurance said I should go to the branch and I did and they opened a case number(***5).

That case number was closed without consulting me or any explanation, I have called them numerously and Telkom claims that it’s the insurance that needs to resolve this. Insurance is now non response.

Worst of all, now they have handed me to their collections department (company) and I get atleast 3 calls a day asking me when am I gonna pay them. This has hit my credit score so bad. I’m expected to cough up 2000+ on something that’s not even my fault.

I asked them that, since they are billing me for the device that I’ve reported missing and have had it replaced, should I claim again for its replacement, would I be assisted they said no! Yet they have been billing me for it.