Frustrated and annoyed!

Dear Telkom. Today is day #16 with no telephone and no internet. Original fault logged on 10 September- ref ***2. I escalated the fault on 16 September and received ref 61BE160921 where I was told that your technicians were awaiting materials. This was finally delivered on 23 September, and after speaking to your customer service consultant, the matter would be resolved urgently and that the technicians would work weekends & public holidays until it was resolved… Today is 26 September and guess what…no telephone, no internet and nobody at Telkom to answer the phones! If I could rate Telkom “0” I would!