Frustrated and Annoyed

A Sales person called to upgrade my ADSL Package. I agreed upon this, only to find out 2 days later that my email address will be put on hold until the upgrade is processed. I was informed that this can take 10 days, As I could not wait for this to happen, as I need to submit docs to SARS etc, I cancelled the upgrade. It is nearly 3 weeks now and I am still UNABLE to get my emails. How about that? I have called no less than 15 times over the last 3 weeks, only to get pushed from pillar to post. Sales to technical, to sale, back to technical, back to sales etc etc etc You do exactly what they tell you to do and then it still does not get app****. I dont know, but the folk at Telkom, are becoming more and more like Eskom. NO ONE CARES ANYMORE!!!