Frustrated AGAIN

Dear telkom<br> <br> I am yet to get any feedback from my complaint as promised. I called your call center to ask and the money taken from my account (twice and incorrectly so) is not even reflecting on your system so no one is able to help me!! How is it that telkom debits my account for over R2000 on Friday 29th Jan and has no record of this? <br> <br> I am frustrated because this isn't money I have to spare that I can afford telkom randomly taking. I was also told that I cannot stop the debit order and pay monthly via eft. But if telkom keeps taking money that doesn't belong to them how can I trust this system of yours? I now need to go into a telkom branch to get assistance I'm told. <br> <br> I honestly cannot believe that no one is able to help. Surely money doesn't just disappear or go unaccounted for? My internet remains suspended because according to your systems no payments have been made- but you literally took double the payment last week. <br> <br> This is truly disappointing and very worrying, and no body seems to be able to assist.