Frustrated

I am so frustrated at this network provider …. Firstly I had to pay R700.00 deposit on a 20gb day 20gb night contract , my contact ended about more than 6 months ago and I have been having difficulties in getting my refund for the deposit back … I have called customer care several times, I have went to Two of Telkom branches and nothing till date … the only feed back I get is that someone will call me and that has never happened… I was given no option to regarding the deposit payment so why is it a problem to refund me.

My case number is ***5 The person to whom I spoke to you was *** who requested for my bank statement and I have tried to follow up and I haven’t received any reply from her till date

Than I went to the Brooklyn branch in May and they opened another Case telkom ***0.

Can someone please assist me!!!