Frustrated!!!!

22.02.2016 I went to renew my contract at Telkom Mobile. Was told because of the new package I need to get a new sim card and a sim swap will have to be performed. Was also told it would be painless as my current sim will stop working and my new sim will then be active. BOTH SIMS IS INACTIVE SINCE YESTERDAY. I was at Tygervalley yesterday and was told as it is Canal Walks mess up I need to return there. I called the call centre and was told the same....return to Canal Walk. WILL CANAL WALK SORT OUT THIS MESS!!!! I NEED AN ACTIVE PHONE!!!!!