Frustrated!!!!

I logged a complaint 2 weeks ago regarding my landline and internet that is not working! My landline has No dial tone I cannot make or receive calls and the internet has been unstable for months now. Firstly no one has returned my call or responded, so my question to Telkom is who will be fitting this bill? How long do I have to wait for anyone to respond but I receive my bill monthly and have to pay it on time or else!!! <br> I want to know when this problem will be resolved as I cannot receive or make any calls or use my internet.<br> <br> This is frustrating and unacceptable and we as consumers must just sit back and take it whilst our money is deducted. Where is the accountability as no one seems to take responsibility and just inform me that the complaint has been logged.<br> When will the problem be resolved or will anyone get back to me? Why I should pay for a service that does not work!