Frustrated

I cancelled my mobile contract with Telkom on 21 September 2015 and was advised that I would be contacted by the cancellations dept. To date (02 December 2015) I have not been contacted and I am being billed for the contract. <br> I have made numerous calls to the call center and they are unable to give me any answers and neither are they able to refer me to any other department or person. Failing the call center, I went into a Telkom Direct Store and even they say that there isn't anything they can do. <br> Right now I am really frustrated as no one is able to give me any answers and sort this cancellation out. With the cancellation pending for two months I have to wonder how long it will take for them to refund the subscriptions they have deducted. <br> With this pathetic service from Telkom, I will be sure never to deal with them in future.