CT
Carol T
1 reviews | Active since Nov 2014
28 Nov 2015, 14:54
frustrated
My complaint is exactly the same as all the others. Trying to get any help through 10210 is simply an ongoing nightmare. Why is every other ISP able to respond to a call for help within minutes? Why is there no support email address? We don't get charged if we use the Telkom phone -- hello, that's usually the problem!!!
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Replies (1)
Telkom's replyOfficial
28 Nov 2015, 21:23Hello Caroldutoit,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM172559
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM172559
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,
Telkom's reply28 Nov 2015, 21:23
Official
Hello Caroldutoit,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM172559
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM172559
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,