Frustrated

I’ve have been a customer for about 4 years now, in October the debited my account it was reversed 2 days later, I phoned the customer care line and they lady. Told me that I had reversed the debit order personally! My question is if you know you have to pay the account why would you reverse the debit order?

2 days later my account was debited , later on finding that November’s bill is double than ever before. I phoned to enquirer regarding the matter , I was told that I failed to pay my October bill. I was told that I did not make a payment, if my memory serves me correctly they debited my account so why should I personally pay for the account if it’s been paid?

After spending almost 1hour on the phone with them I was told that there is nothing that they can do about it I just have to pay the full amount this month which is double?

Telkom does this every year when at the end of every call all you get is “I’m sorry to hear that” but no solution to their mistakes. I feel telkom has the upper hand here and has no remorse or mercy for their clients