frustrated

I signed my contract on the 09 August 2013 for a Samsung S4 which I received on the day and monthly installment was deducted at the end of that very month. My contractual agreement with Telkom then expired end of August 2015, notification of my intentions to terminate contract was then communicated to Telkom Maponya's consultant Bianca on the 09 July 2015. Bianca logged a call (case number:***1) and confirmed my request will be completed end of August 2015 but to date this has not happened.<br> <br> I am still being billed yet I have requested for the services to be stopped, in addition to the fact that my contract ended in August. I would like for this to be resolved urgently.<br> <br> Regards<br> Boitumelo