Frustrated

I'm getting irritable because since from yesterday on Saturday 22 2020 I've been trying to use my data bundles but It keep on showing emergency call only but before I use to do anything at my place with no problem worst part is that I can't even reach out to any of their consultant I've been calling no one is answering the phone other thing is that we agreed on R115 but now I don't get it why my account is due with R265.85 I don't understand because I never skip any payment I pay every month on 05 only January I paid on 08 but at least they must answer their phone because their network giving me problem