Frustrated

I want to share my frustration with the services at Telkom, after taking a contract sometime in September 2020, normally I am very accurate with information I receive when doing purchases, however in this regard it was the total opposite of what the consultant told me at Telkmom Musgrave.After a couple of successful payments I decided to cancel the contract which was terminated exactly on the 31Dec 2020. Ref given with final amount which I was happy with. not knowing it was just the catch.To my surprise I was still debited even afterwards and contacted the call centre who make you believe the matter will be resolved & it was not. I even went back to branch, same results they are just the bunch of unhelpful people they treat you like they doing you a favor .It's so frustrating and pathetic that they can debit your account even when you no longer have relationship with them.Up untill this very hour my account is still debited, now with different amount... for what? I don't recall signing up for some kind of donation with Telkom. Do you people understand the financial implications you put us into when you messing with our credit records in such times.