Frustrated

on the 17th of June 2015, i placed an order with telkom for an ADSL line, I was told that Telkom does not only sell the ADSL line separately and that i have to take a call package with. I agreed to this as it suites all my needs. I then received a SMS that a installer will come to my premises on the 7th of July to Reinstall and reconnect my old line. No one came... after numerous calls to the call centre and getting different information from each person i talk to, it was cleared up and a new installation date was made... On the 18th of July, a friendly installer named Alex came to install /repair my line. i then called to enquire as to when my adsl will be activated, i was told it will take between 24 hours and 72 hours. after 72 hours i called again to find out what is happening, i was told i was on a waiting list for fibre?? i never ordered fibre but yet a order was made for it... I only wanted my current line to be ADSL as it was the original order i placed. after being on hold for an hour, asking for a supervisor/manager, no effort was made from telkom to help me resolve this issue.