Frustrated

What a terrible service provider

I have tried to contact telkom and you go in circles After the frustration of using their so called self service I went in store to their franchise at Eastgate mall at 3 pm They couldn't assist me so they requested a call back on my behalf to their call center which never Happen I came back at 4.30pm and told once again they have no phones to call the call center when I first suggested that can I use my phone the consultant told me no hence the call back ... The second person who assisted me when I returned said let's call from your number

Long story short I was contacted by telkom a number of times to upgrade my LTE which I finally gave in and did The consultant who assisted me advised me that my LTE WOULD WORK UNTIL MY FIBER LINE IS INSTALLED AND NEVER ONCE MENTIONED I WOULD NEED TO CANCEL THE LTE.

on the call her manager had to check the upgrade and approve it so basically she either just started or didnt know what to do on the call I informed the consultant that I need to upgrade the device she said she would be able to assist

After a mouth I now receive two different invoices for telkom My one invoice has all my devices and I have 7 different contracts mind you Then I received another bill on a completely different invoice for an amount of R504 and then it debits my account which I returned with my bank as I have never been debit separately for my contracts

When chatting to the consultant via telkom customer care Ntando Thela This was the advice I was given You should of canceled it ,and I am sorry the person never tell you but you must pay for it When I asked her to escalate the matter she advised me that her manager is gone home and can't help then she stated that there is no turn around time or that even if telkom would get back to me at all because they won't look at this matter When I requested for the sales call she advised she can't help

Then I requested for her managers details which she hastily gave

I want this matter resolved that is it I was not informed that a cancelation needed to take place I want my funds one line and the lte device cancel and the amount paid for the lte to be transferred to the fiber