FRUSTRATED

On the 7 - 8th of November I was called by a consultant from SELL DIRECT MARKETING (PTY LTD) his name is RANDIMO who claimed to work for TELKOM telling me that I was due for an upgrade.... And told me about a product of 80Gig day / 80Gig night, and i asked him if i could get an uncapped data(fibre) He told me that Fibre was abit expensive to what he was offering me which was R599....... Then I agreed to the offer of the upgrade.

Then WHEN I got off the phone with RANDIMO went to the Telkom Website I requested for a call back... A consultant by the name of MOHAMMED from the department of Fibre internet called me. and i enquired about the Telkom Fibre and he told me it was R699 which i didn't think was that expensive considering that I will be paying an extra R100.

1. I told Mohammed to please cancel my order of 80Gig night / day since I have opted for uncapped data and he told me that he was going to cancel that order and not to worry.

FAST FORWARD: Tuesday 12th I am told i have a delivery from Telkom. I call telkom and to ask what they sent me IT WAS THE 80GIG WHICH I CANCELLED INITIALLY TO GET UNCAPPED FIBRE.

I have been calling telkom for the whole week to come and collect their products no one seems to want to do that... they want me to pay for the FIBRE WHICH IS ALREADY INSTALLED AND THE 80GIG/ DAY N NIGHT WHICH IS R599.

I do not have that kind of money.... when i called Sell Direct Marketing Pty Ltd i am told that they want to investigate this issue.... I WANT A CANCELLATION PERIOD. AM I NOT ALLOWED TO CANCEL A PRODUCT IF I DO NOT WANT IT????

NO ONE WANTS TO DEAL WITH THIS... I HAVEN'T EVEN OPENED THEIR PACKAGE ITS SITTING HERE. REQUESTED SO MANY TIMES FOR IT TO BE COLLECTED.