Frustrated

On the 28/04/15,I took a cellphone contract worth R349pm,the consultant told me the bill will be pro-rated for next month,5days ago i received an SMS from Telkom saying my bill will be R662 for May,i then called the custmer care cause the bill was 2 high,they then broke the bill down 4 me,R300 is standard cost for the phone monthly and R49 is 4 services monthly,i told them this was new info 4 me as i wasnt told this info prior,they told me they wont be able 2 help as they are not mandated with store issue/complaints bug i must direct it 2 the store,i spoke 2 the store manager(Vasco Khoza),whi was unhelpful and so insincere,he only told me the bl is there and i should just pay it cause they wont reverse it,according to him his employee did nothing wrong,im feeling so helpless,frustrated,angry cause i dont know who 2 turn to about this disservice,customer care cant help,Telkom doesnt hava a platform 4 complaints,they just dont care about their customers,please help<br> <br>