frustrated

I app**** online for a deal at R99 for 10 gigs, it was processed over the phone and I ensured that I asked the consultant if the sim would work on my phone which is dual sim but I have a memory card as well her assured me that it would. the card was delivered on Friday the 17/05/2019 and I realized that I could only use 2 sim cards or 1 sim and the memory card, had the agent advised me differently I would have taken the mi-fi router as well. I then went to the Telkom store at Cornubia mal to advise on what a possible solution would be I was told to take out another contract with the MIFI router( definitely not a solution). I called your call center on Monday and was initially given an incorrect number to call I was unable to get through and only when I called the 2nd time was I given the correct number. I spoke to an agent unfortunately did not take down her name but was given a ref number ********** 71A(which I get told today is not a Telkom ref) the ref number was issued to cancel the sim card and once the sim was collected and cancelled to apply for another contract I was also advised that I could leave the sim in the phone until I get a cancellation SMS. today I called to follow up on cancelation spoke to Mbali Kabinde who advised that there was no case I requested to speak to her manager after holding on for over 10 mins she gets back to me and states that her manager Melinda Zungu will get back to me I am still (not surprisingly) waiting.